Privacy Policy – elegant hoopoe
Elegant Hoopoe Wellbeing Technologies and/or its affiliates (collectively referred to as “Elegant Hoopoe”, “we”, “our”, or “us”) are committed to protecting the privacy of our users (“you”, “your”, “User(s)”) across all our digital platforms, including mobile apps, websites, service centers, and health-related programs (collectively, the “Services”). This Privacy Policy explains how we collect, use, share, and protect your personal and health-related data when you access our Services.
By using any of our Services or providing information to us, you consent to the practices outlined below.
1. What Does This Privacy Policy Cover?
This Privacy Policy applies to the personally identifiable information (“Personal Data”) that we collect through your interactions with our Services. It does not apply to third-party websites, affiliates not controlled by us, or individuals we do not employ.
We do not knowingly collect or process personal data from individuals under the age of 18 without parental or legal guardian consent. If you believe we have collected such information, please contact [email protected] so we can remove it immediately.
2. Information We Collect
We may collect the following types of data depending on the Services used:
a. Information You Provide Voluntarily:
Name, phone number, email, gender, date of birth, and other identifiers
Health-related data (e.g., symptoms, consultation notes, test results)
Lifestyle and wellness information (e.g., nutrition, sleep, exercise)
Uploaded content (e.g., profile photo, health reports, messages)
b. Automatically Collected Data:
IP address, device identifiers, OS type, browser version
App usage logs and clickstreams
Cookie data (if applicable)
c. Sensitive Information:
If collected (e.g., biometric data), it will only be used under strict consent and never shared with third parties without anonymization.
3. How We Use Your Information
Your data is used to:
Deliver, maintain, and improve our Services
Schedule and manage your appointments or consultations
Provide personalized health, wellness, or nutrition plans
Ensure compliance with applicable legal and health regulations
Analyze platform performance and enhance user experience
Contact you for support, feedback, or marketing (with consent)
4. Sharing and Disclosure of Information
We do not sell or rent your personal data. Limited data may be shared in the following cases:
With licensed healthcare professionals, to provide care or consultation
With authorized third-party vendors, such as hosting providers, payment processors, and analytics platforms (bound by data protection agreements)
For legal compliance, such as responding to court orders or regulatory obligations
With your explicit consent, for optional services or referrals
Wherever applicable, data is anonymized before being shared externally.
5. Data Security
We implement strict data protection standards including:
End-to-end encryption
Role-based access control
Data minimization and pseudonymization
Secure storage infrastructure
Regular internal and external security audits
However, no system is 100% secure. You are responsible for maintaining the confidentiality of your account credentials.
6. Your Rights Over Your Data
Depending on your jurisdiction (e.g., GDPR, UAE law), you may:
Access your personal data
Correct or update inaccurate information
Request data deletion (where legally allowed)
Withdraw marketing consent
Request a summary of your data in digital format
For any request, contact us at [email protected]
7. Use of Cookies
We use cookies and tracking technologies to support essential platform functions, analyze traffic, and improve performance. You can manage cookie preferences through your browser settings.
8. Communications
By registering on our platform, you agree to receive important service communications. You may opt-in separately for promotional content and unsubscribe at any time via your settings or by contacting us.
9. Data Retention
We retain your data only as long as necessary to provide Services, comply with legal obligations, or enforce agreements. Backup copies may remain in archived systems but will not be actively used.
10. Children and Minors
Services are not directed at users under 18 years of age. A parent or legal guardian must initiate use of Services on behalf of minors. We will delete data collected from minors without proper consent.
11. Updates to This Policy
We may periodically revise this Privacy Policy. All changes will be posted with an updated “Effective Date.” Continued use of our Services after such changes constitutes your acceptance.
12. Contact Us
For questions or concerns related to privacy, please contact:
Company Name: Elegant Hoopoe
Email: [email protected]
Dubai Office: Villa 401b, Jumeirah 2, Dubai
London Office: 20 Park Lane, London W1K 1BE
Effective Date: May 2025
