Terms and Conditions of elegant hoopoe Poly Clinic

Welcome to elegant hoopoe Poly Clinic. Your privacy and the security of your personal information are very important to us. This document outlines our privacy policy and terms of service, governing your use of our mobile application, clinic services, telehealth services, mobile unit, weight loss programs, and other healthcare services. By using our services, you agree to comply with these terms. If you do not agree with any part of this policy, please do not use our services.

We comply with UAE laws, including Federal Decree-Law No. 45 of 2021 on Personal Data Protection (PDPL) and other healthcare regulations.

1. Terms of Service

1.1 Services Provided

elegant hoopoe Poly Clinic offers a range of healthcare services, including but not limited to:

• In-clinic services, comprehensive medical consultations and treatments at our clinic in Dubai
• Home care services, professional healthcare delivered at your home, tailored to meet your specific needs
• Telehealth services, virtual consultations with licensed healthcare professionals via our mobile application
• Mobile unit services, on-site healthcare services provided through our mobile units, bringing medical care directly to your location

1.2 Eligibility

To use our services, you must be at least 18 years old or have the consent of a parent or guardian. By using our services, you confirm that you meet this eligibility requirement.

1.3 User Accounts

Certain features of our mobile application require user registration. You agree to provide accurate, current, and complete information during registration. You are responsible for maintaining the confidentiality of your account credentials.

1.4 App Usage & Conduct

You agree to use our app and services only for lawful purposes. You must not use the app in any way that violates UAE laws or regulations.

1.5 Payment and Fees

Some services require payment. By using these services, you agree to pay the applicable fees. We reserve the right to change our pricing structure with prior notice.

1.6 Cancellation and Refund Policy

You may cancel appointments as specified in our cancellation policy within the app. Refunds are processed according to the refund policy outlined in the app.

1.7 Limitation of Liability

elegant hoopoe Poly Clinic provides healthcare services with the highest standards but does not guarantee uninterrupted, error-free services. We are not responsible for indirect, incidental, or special damages resulting from the use of our services.

1.8 Unauthorized Use & Prohibitions

You must not collect data from other users without consent. You must not attempt to access another user's account. Sending spam or unauthorized advertisements is prohibited. Automated scripts or bots are not allowed without permission.

1.9 Account Security

Users must maintain the confidentiality of their login details. Any unauthorized use of your account must be reported immediately.

1.10 Indemnification

You agree to indemnify and hold elegant hoopoe Poly Clinic, its employees, and partners harmless from any claims, damages, liabilities, or expenses resulting from your misuse of our services, your violation of these terms of service, and your violation of applicable laws.

1.11 Changes to Terms

elegant hoopoe Poly Clinic reserves the right to modify these terms of service. Any changes take effect immediately upon posting on the mobile application. Continued use of the app after changes constitutes acceptance of the updated terms.

1.12 Governing Law & Disputes

These terms of service shall be governed by the laws of Dubai, UAE. Any disputes shall be resolved in Dubai courts.

1.13 Contact Information

For inquiries, please contact us.

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